Which of the Following Are Used in the Customer Perspective

question 10

Multiple Choice

Which of the following are used in the Customer Perspective of the Balanced Scorecard to measure core customer outcome measures?

• A)Market share.
• B)Customer acquisition.
• C)Customer retention.
• D)All of the above.
• E)Only b and c.

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Definitions:

Receiving Stolen Goods

The crime of knowingly possessing, purchasing, or accepting property that has been unlawfully obtained.

Property

Assets or possessions that belong to an individual or entity, which can be tangible or intangible in nature.

Crimes

Acts or omissions that violate laws prescribing the ways individuals ought to behave, typically punishable by the state.

Society

A group of individuals involved in persistent social interaction, or a large social group sharing the same geographical or social territory, typically subject to the same political authority and dominant cultural expectations.