Research Suggests That Among the Service Quality Dimensions, Responsiveness Is

question 70

True/False

Research suggests that among the service quality dimensions, responsiveness is most important to customers.

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Definitions:

Psychological Tests

Standardized measures used to assess individual mental capacities and behavioral styles.

Bad Choices

Decisions made that lead to negative consequences or outcomes, often considered unwise in hindsight.

Admit Their Guilt

The act of confessing to wrongdoing, especially in a legal context, where an individual acknowledges responsibility for a committed offense.

Guided Imagery

A relaxation technique that involves following verbal instructions to imagine a peaceful and calming scene or experience, often used in therapy.