In the Context of a Customer Relationship Management (CRM)systems,identify a Technology

question 42

Multiple Choice

In the context of a customer relationship management (CRM) systems,identify a technology used to gather information about customers' preferences and shopping patterns.

• A)Transgression
• B)Customization
• C)Personalization
• D)Replication

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Definitions:

Social Liberation

A process of gaining greater autonomy and rights in a social context, often associated with marginalized or oppressed groups seeking equality.

Therapeutic Process

The sequence of interventions, interactions, and stages that occur within a therapeutic relationship aimed at achieving the treatment goals set by the therapist and client.

Non-Gender Sensitive Therapy

A therapeutic approach that does not specifically incorporate an understanding of gender issues or tailor treatments according to gender differences.

Personal Influences

Refers to the impact that individual attributes, relationships, and experiences have on a person's behavior, attitudes, and outcomes.