Identify a Technique That Improves Customer Relationship Management (CRM)systems by Identifying,storing,and

question 105

Multiple Choice

Identify a technique that improves customer relationship management (CRM) systems by identifying,storing,and disseminating "know-how."

• A)Supply chain management (SCM)
• B)Collaborative filtering (CF)
• C)Order processing
• D)Knowledge management (KM)

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Definitions:

Individual

Pertaining to or characteristic of a single, separate person or thing; distinct from others in a group.

Difficult Circumstances

Challenging situations that individuals or groups face, often involving tough decisions or obstacles.

Career

A series of occupations, jobs, or positions a person holds over their working lifetime, involving progression and growth in a particular field.

Flexibility

The ability of an entity or system to adapt to changes, challenges, or varying conditions without losing functionality or value.