The Customer Relationship Management (CRM)feature Known as _________ Is Used

question 53

Multiple Choice

The customer relationship management (CRM) feature known as _________ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.

• A)salesforce automation
• B)eCRM
• C)survey management
• D)automated customer service

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Definitions:

Adult Population

The segment of the population that comprises individuals considered to be of working age, typically over a specific age threshold, who are potential participants in the workforce.

GDP

Gross Domestic Product, representing the total market value of all final goods and services produced within a country's borders over a given time period.

Productivity Growth

Productivity growth refers to the increase over time in the output of goods and services per unit of input, indicating an improvement in efficiency and economic health.

Standard of Living

The degree of prosperity, ease, consumer goods, and basic needs accessible to a specific social class or location.