In the Context of a Customer Relationship Management (CRM)systems,identify a Technology

question 42

Multiple Choice

In the context of a customer relationship management (CRM) systems,identify a technology used to gather information about customers' preferences and shopping patterns.

• A)Transgression
• B)Customization
• C)Personalization
• D)Replication

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Definitions:

Influx

Refers to the arrival or entry of large numbers of people or amounts of goods into a place.

Foreign Goods

Products or services produced in one country and sold in another.

Capital Account

An account of a country’s transfer of capital to or from other countries.

Public Land

Land owned by the government for public use or preservation.