Identify a Technique That Improves Customer Relationship Management (CRM)systems by Identifying,storing,and

question 105

Multiple Choice

Identify a technique that improves customer relationship management (CRM) systems by identifying,storing,and disseminating "know-how."

• A)Supply chain management (SCM)
• B)Collaborative filtering (CF)
• C)Order processing
• D)Knowledge management (KM)

---

Definitions:

Perceiving

The process of becoming aware of or understanding sensations and information through the senses.

Entropy

In thermodynamics, it is a measure of the disorder or randomness in a system; in information theory, it represents the uncertainty or diversity of information.

Energy Differences

Variations in the amount or type of energy between two or more entities or processes.

Equalization

The process or principle of making things the same in terms of size, level, status, or condition.