As a Supervisor You Want to Improve Performance in Your

question 2

Essay

As a supervisor you want to improve performance in your department.You have asked your employees to think of ways to improve the department.However,you don't expect many good ideas because in the past the group has not been very interested or enthusiastic in participating in decision making.You have some good ideas.As a situational manager,identify the following:
Capability Level
Management Style
Behavior to Use
Action Taken

---

Definitions:

Arrival Rates

The frequency at which entities (like customers, goods, or information) arrive at a point of service or processing, impacting resource allocation and system capacity.

Renege

The act of backing out of a commitment or agreement, especially in the context of queue theory, where a customer leaves a queue before being served.

Queue

A line or sequence of people, vehicles, or other entities waiting for service or processing, often analyzed to improve efficiency in operations management.

Multichannel Single-Phase System

This typically refers to a system that uses multiple channels to engage with customers or to perform a task, but operates in a single phase or stage of the process.