All of the Following Are Steps in the Customer Complaint-Handling

question 121

Multiple Choice

All of the following are steps in the customer complaint-handling model EXCEPT:

• A) ask the complainer to recommend a solution.
• B) implement the solution quickly.
• C) admit the mistake and apologize.
• D) prevent future complaints.

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Definitions:

Motivational Properties

Attributes of objects, events, or states that can induce an organism to engage in a particular behavior towards achieving a certain goal.

Novelty

Novelty involves the quality of being new, original, or unusual, often sparking interest or curiosity.

Uncertainty

The state of being unsure or having doubts, often involving a situation that is unpredictable or has unknown outcomes.

Arousal

A physiological and psychological state of being awake or reactive to stimuli, often involving increased heart rate and alertness.