The Main Difference Between Service Level Agreements and Key Performance

question 32

True/False

The main difference between service level agreements and key performance indicators is the audience.

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Definitions:

Conscientious Employees

Workers who are diligent, responsible, and committed to doing their work thoroughly and well.

Locus of Control

A person's belief about the extent to which their outcomes are due to their own actions versus external forces.

Internal Control

Processes and procedures implemented by an organization to ensure the integrity of financial and accounting information, promote accountability, and prevent fraud.

External Control

Refers to the belief that one's behavior and outcomes are influenced or dictated by external forces beyond one's personal control.