Current Use of Sentiment Analysis in Voice of the Customer

question 19

True/False

Current use of sentiment analysis in voice of the customer applications allows companies to change their products or services in real time in response to customer sentiment.

---

Definitions:

Skin Tenting

A sign of dehydration that occurs when skin that is pinched and lifted takes some time to return to its normal position.

Trousseau's Sign

A clinical sign where inflation of a blood pressure cuff on the arm causes a carpal spasm, indicating hypocalcemia.

Postural Blood Pressure

A measurement of blood pressure after changing body positions, used to assess for conditions like orthostatic hypotension.

Adventitious Lung Sounds

Abnormal lung sounds heard with a stethoscope, indicating respiratory problems such as infections, fluid, or air in the lungs.