Inputs to Speech Analytics Include All of the Following EXCEPT

question 18

Multiple Choice

Inputs to speech analytics include all of the following EXCEPT

• A) written transcripts of calls to service centers.
• B) recorded conversations of customer call-ins.
• C) live customer interactions with service representatives.
• D) videos of customer focus groups.

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Definitions:

Sick Role

A concept that describes the social expectations and behavior of an individual who is recognized as ill and the exemption from certain social roles and responsibilities.

Parsons' Concept

A sociological theory proposed by Talcott Parsons that views illness as a form of deviance that disturbs the social function, necessitating the role of the "sick person" to seek professional help to return to health.

Weaknesses

Areas where an individual or entity lacks strength or expertise, potentially hindering success or performance.

Witchdoctors

Traditional healers or practitioners of healing in certain cultures, often using herbal remedies, rituals, and spiritual beliefs to treat illnesses or solve problems.