Voice of Customer (VOC) Applications Track and Resolve Business Process

question 29

True/False

Voice of customer (VOC) applications track and resolve business process and usability obstacles for a Web site.

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Definitions:

Foster

To encourage the development or growth of ideas, feelings, or abilities.

Components

The individual parts or elements that make up a whole, serving as building blocks or contributions to the overall structure or function.

Unconsciously Believes

Holding beliefs or assumptions without awareness, often influencing behavior and attitudes without conscious recognition.

Misinterpretations

Incorrect or misrepresented understanding of a message, situation, or intention.