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What Is the Voice of the Customer (VOC) Strategy? List

question 68

Essay

What is the Voice of the customer (VOC) strategy? List and describe its 4 steps.


Definitions:

Misrepresentation

A false statement of fact made by one party to another, which has the effect of inducing that party into a contract.

Justifiable Reliance

A legal principle in contract law where a party can claim damages if they reasonably relied on the promises or representations of another party.

Slander And Libel

Forms of defamation, where slander refers to spoken defamatory statements and libel to written ones.

False Rumors

False rumors are unfounded statements or allegations that lack truth and may cause harm or misinformation.

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