The Management at Consumer Research Systems, Which Has Several Hundred

question 106

Multiple Choice

The management at Consumer Research Systems, which has several hundred employees, is attempting to determine whether to apply the management by objectives (MBO) or behaviorally anchored rating scales (BARS) approach for evaluating job performance. In making their choice, they should consider the fact that

• A) MBO focuses on performance behaviors, whereas BARS emphasizes both performance behaviors and results.
• B) MBO emphasizes results as much as performance behaviors, whereas BARS focuses on performance behaviors.
• C) BARS allows for mutually agreed-upon objectives that are more measurable and specific that those associated with MBO.
• D) MBO uses "critical incidents"-short descriptions of effective and ineffective behaviors-which are not part of the BARS system.
• E) BARS permits employees and managers to agree on a time period for achieving objectives, whereas MBO leaves this open-ended.

Understand the concept of conformity and how group pressure can shape individual behavior.

Identify and describe different roles within a group, including negative roles like shirking.

Analyze the effectiveness and impact of various leadership styles, including autocratic leadership, on group dynamics and member satisfaction.

Understand the fundamental steps in the communication process and the role of encoding and decoding.

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Definitions:

Complementary Practitioners

Healthcare providers who deliver therapies or modalities that are used in conjunction with traditional medical treatments, rather than as alternatives.

Allopathic

A term referring to the conventional system of medicine that aims to combat disease by using remedies like drugs and surgery to produce effects that are different from those caused by the disease under treatment.

Stress Response

The body's reaction to a challenge or demand, characterized by physical, mental, and emotional changes aimed at coping with the stressor.

Tachycardia

An abnormally rapid heart rate, typically defined as a heart rate exceeding 100 beats per minute in adults.