ADSs Can Lead in Many Cases to Improved Customer ________

question 34

Short Answer

ADSs can lead in many cases to improved customer ________ (e.g., responding faster to queries).

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Definitions:

Face Validity

The extent to which a test is subjectively viewed as covering the concept it purports to measure, often assessed through its appearance to non-experts.

Predictive Validity

The extent to which a score on a test or measurement accurately predicts future performance on a related task or behavior.

Concurrent Validity

The degree to which the results of a particular test or measurement correspond to those of a previously established measurement for the same construct.

Content Validity

The extent to which a test measures all aspects of the concept or construct it intends to assess, ensuring that the test is fully representative.