Tariq and Noelle Work in the Sales Department at CTI

question 40

Multiple Choice

Tariq and Noelle work in the sales department at CTI Telecommunications. Tariq is the star salesman of the department and makes it his mission to motivate the rest of the team when sales numbers are down or when there are problems interacting with other departments. Meanwhile, Noelle consistently ranks in the middle or near the bottom in terms of sales, and she often gets distracted by calls from her teenage son. She also spends more time than she should socializing with friends in other departments. However, everyone, including the bosses, loves Noelle because of her True-blue loyalty to the company and her team. What else is most likely True of Noelle?

• A) Because she is so well-liked, her suggestions for improvements to the company or team culture are taken very seriously.
• B) She will do minor office tasks, like going out to get supplies, but she does them grudgingly and after a lot of complaining.
• C) She functions better as part of a team than as an individual worker, but sometimes her lack of "stepping up" annoys her co-workers.
• D) She volunteers to do the mundane tasks others avoid, and she does things like buying birthday cards for co-workers and organizing parties.
• E) She gets easily discouraged by negative events at work, such as team disagreements or in-fighting, and it affects her work performance.

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Definitions:

Unspoken Needs

Needs or desires that are felt but not verbally expressed or directly communicated.

Unethical Things

Actions or practices that are morally wrong, typically violating widely accepted ethical principles.

Ethics

Moral principles that govern a person's behavior or the conducting of an activity, guiding what is right and wrong.

Customer Service

The provision of assistance and advice by a company to those people who buy or use its products or services.