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Why Is It Important for Restaurant Servers, Flight Attendants, and Retail

question 25

Essay

Why is it important for restaurant servers, flight attendants, and retail salespeople to be able to control their emotions? Discuss the importance of emotional labor. Support your answer with examples.


Definitions:

Age

A measurement of the time an individual has lived, typically expressed in years.

Edward Hall

An anthropologist known for his studies on the cultural aspects of social interaction, including personal space and communication patterns.

Interpersonal Distance

The physical space between individuals during social interaction, which can reflect their relationship's intimacy level or social norms.

Public Distance

The physical space preferred by individuals during social interactions with unfamiliar or formal acquaintances, typically greater than personal space.

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