"Your Assessment of This Data Is Just Plain Wrong

question 90

Multiple Choice

"Your assessment of this data is just plain wrong." Which of the following best rephrases the statement above, avoiding language that will trigger a negative response?

• A) "You didn't do such a good job analyzing this data."
• B) "I interpreted this data differently."
• C) "I think you are way off base here."
• D) "I'm afraid that your assessment of this data leaves much to be desired."
• E) "I respectfully state that you missed the point."

Identify specific examples of external failure costs in quality management.

Calculate total quality costs using provided data.

Analyze a quality cost report to deduce changes in quality cost components over time.

Understand the role of quality costs in manufacturing and service delivery.

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Definitions:

Aggressively

Characterized by or tending toward unprovoked offenses, attacks, or hostility.

Antisocial Personality Disorder

A psychiatric disorder manifesting as a chronic inclination to neglect or breach other people's rights.

Cognitive-behavioral

Pertains to a therapeutic approach that addresses dysfunctional emotions, behaviors, and cognitions through a goal-oriented, systematic process.

Psychodynamic

A psychological theory or approach that emphasizes unconscious psychological processes (e.g., desires, thoughts, and motivations) and their effects on human behavior and relationships.