If You Want a Store to Grant You a Return

question 69

Multiple Choice

If you want a store to grant you a return when this is against their company policy, you should ________.

• A) use direct organization to compose your message
• B) get right to the point and refuse to do business with them if they do not comply
• C) consider it as a routine request that does not require persuasive techniques
• D) start spreading bad word of mouth about the store and hope that they hear about it
• E) explain why the policy should be waived in your case

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Definitions:

Rage

Intense, uncontrolled anger that is often violent and can lead to irrational, aggressive behavior or emotional outbursts.

Quid Pro Quo

A Latin term meaning "something for something" which refers to a mutual agreement where an item or service is exchanged for another of similar value.

Demands Sexual Favors

Refers to the inappropriate and unethical act of requesting or requiring sexual acts in exchange for workplace benefits or to avoid negative consequences.

Marketing Manager

A professional responsible for developing, implementing, and overseeing marketing strategies to promote a product, service, or brand.