Which of the Following Would Most Likely Be Considered to Be

question 72

Multiple Choice

Which of the following would most likely be considered to be a persuasive customer claim instead of a routine customer claim?

• A) asking to exchange a sweater you purchased from a major retailer for one in a different color
• B) asking to have an item repaired for a reason not covered under its warranty
• C) asking to return an item you purchased that turned out to be defective
• D) asking to receive a refund for tickets you purchased to a seminar that was cancelled
• E) asking to return an item you ordered online since the company mistakenly sent the wrong item

Recognizing the significance of appearance and behavior during phone and in-person interviews.

Identifying typical interview questions and preparing effective responses.

Articulating weaknesses and strengths in a manner beneficial for interviews.

Utilizing storytelling techniques for framing interview responses.