If You Want a Store to Grant You a Return

question 69

Multiple Choice

If you want a store to grant you a return when this is against their company policy, you should ________.

• A) use direct organization to compose your message
• B) get right to the point and refuse to do business with them if they do not comply
• C) consider it as a routine request that does not require persuasive techniques
• D) start spreading bad word of mouth about the store and hope that they hear about it
• E) explain why the policy should be waived in your case

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Definitions:

Psychosocial Stage

A phase in Erik Erikson's theory of human development in which individuals face a specific psychological conflict that must be resolved to move on to the next stage.

Erikson's First

Refers to the initial stage of Erik Erikson's theory of psychosocial development, "Trust vs. Mistrust", focusing on the importance of developing trust in the first year of life.

Difficult Temperament

Refers to a personality style that is characterized by high reactivity and difficulty in adapting to changes or soothing.

Babies

Very young infants, typically ranging from newborn to a few months old, in the earliest stages of development.