After Expressing the Bad News to Your Customer You Think

question 58

Multiple Choice

After expressing the bad news to your customer you think of offering her some alternatives to try to preserve her goodwill and achieve a positive business result. In this context, which of the following options would NOT be a good choice to include in your message?

• A) I am sure that if you go on the Internet you can find another blanket that you will like.
• B) I can check with other suppliers to see if they can provide this print or a reasonable facsimile.
• C) I can check with my supplier to see when he will get more of these blankets in stock.
• D) I can provide you with a blanket in a similar motif or a similar color scheme.
• E) I can provide some additional choices of new prints that were just released.

---

Definitions:

Notice-And-Comment Rulemaking

A process used by federal agencies in the United States to draft, propose, and establish new regulations, allowing for public input and responses before finalization.

Deference

A show of respect or submission to the judgment, opinion, or wishes of another, often in a legal or official context.

Financial Stability Oversight Council

The Financial Stability Oversight Council is a United States federal government organization established to identify risks to the financial stability of the United States, promote market discipline, and respond to emerging threats to the stability of the U.S. financial system.

Financial Crisis

A financial crisis is a situation where the value of financial institutions or assets drops significantly, leading to a loss of wealth and potentially an economic recession.