Apologizing for Mistakes in a Bad News Business Message ________

question 95

Multiple Choice

Apologizing for mistakes in a bad news business message ________.

• A) is never a good idea
• B) creates adverse publicity for the business
• C) can only harm the company's bottom line
• D) is ethical, but not good for business
• E) can have a positive effect

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Definitions:

Competent

Being competent refers to having the necessary ability, knowledge, or skill to perform a task or fulfill a role effectively and efficiently.

Promote Autonomy

To support or encourage self-directing freedom and especially moral independence in actions and decisions.

Self-efficacy

A belief in one's own capability to organize and execute the courses of action required to manage prospective situations.

Praise From Parents

Positive reinforcement and encouragement given by parents to their children, affecting their self-esteem and behavior.