You Run a Computer Repair and Networking Company and Subcontract

question 61

Multiple Choice

You run a computer repair and networking company and subcontract some of your business out to independent computer professionals.
-You have detected mistakes in the last two jobs performed by Ashley, one of your subcontractors. When delivering this bad-news message to her, ________.

• A) be sure to sugarcoat it so that you do not damage your relationship with Ashley
• B) don't worry about using tact in this message, as Ashley is working for you in this relationship
• C) imply the bad news, so that you don't run the risk of insulting Ashley
• D) assume some of the blame yourself so that Ashley can save face
• E) use tact and sensitivity, as an unhappy subcontractor could complain about you to customers and damage your company's reputation

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Definitions:

Reticular Activating System

A network of neurons located in the brainstem that plays a crucial role in regulating wakefulness and sleep-wake transitions.

Alert

A state of active attention or vigilance that enables an individual to be ready to respond to certain stimuli or situations.

Thalamus

A part of the brain that serves as a relay station for sensory and motor signals to the cerebral cortex.

Touch

A sensation perceived through the skin, involving physical contact and often associated with emotional and social communication.