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If Bob's Plumbing inflates the time it will take for a plumber to visit,then has the plumber arrive a day earlier,the customer will be suitably impressed.This is a technique that emphasises the use of ________.
Ethical Behaviour
“Good” or “right” in the context of a governing moral code.
Sustainable Success
Achieving long-term goals without compromising resources, maintaining a balance between social, economic, and environmental factors.
Authentic Leadership
Leadership that activates positive psychological states to achieve self-awareness and positive self-regulation.
Psychological States
Conditions that describe the mental and emotional conditions of an individual at a given time.
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