The Advertising Agency Positive Impressions Lands a Large New Corporate

question 56

Multiple Choice

The advertising agency Positive Impressions lands a large new corporate client. The accounts manager, Julie, assembles a team of 12 people from across the company's many departments to assess and plan how best to serve the client's needs. Weeks pass, and things seem to be going well. Julie holds some off-site meetings at a local brew pub, and as a result, the team members appear comfortable with each other, telling occasional jokes and engaging in friendly competition at the company's foosball table during breaks. Meetings are often productive, with a variety of viewpoints expressed, and while not everyone agrees with every idea, mutual respect within the team is evident, with one small exception. Josephine, from accounting, and Eric, from operations, argue over small details. They typically have heated discussions outside of team meetings, with Eric coming to Josephine's desk to complain about her requests for what Eric perceives as excessive paperwork and unnecessary budgetary constraints. Julie is concerned that the tension between Eric and Josephine might affect the overall productivity of the team. Keeping the concepts behind interpersonal processes in mind, which of the following actions should Julie take?

• A) hire a consultant to facilitate team-building exercises that promote group effort over individual achievement
• B) divide the group into smaller pairings, making sure that Josephine and Eric have no shared duties or unnecessary interactions
• C) create a team hierarchy that requires Josephine and Eric to report to senior team members who are empowered to issue reprimands
• D) refrain from interfering in the team's established dynamic, but monitor Josephine and Eric's working relationship for any escalation
• E) introduce an incentive program that rewards the top 25 percent of team members with bonuses and threatens the bottom 25 percent with termination

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Definitions:

Dominant Characters

Individuals who exhibit authority, control, and leadership qualities prominently.

Erotica

Sexually explicit material that is evaluated positively.

Sexually Explicit Material

Content that displays or describes sexual acts or subjects in a direct and detailed manner.

Artistic Value

The significance or worth that is placed on creative works for their aesthetic, cultural, or social importance.