Orrin, the Manager of Nordic Kitchen and Bath, Has Always

question 94

Multiple Choice

Orrin, the manager of Nordic Kitchen and Bath, has always been supportive toward the employees and understands their feelings. On most occasions, he overlooks their mistakes and gives them opportunities to develop a friendly atmosphere in the office. He often takes on some of their work in order to reduce their burden. Orrin would score high on

• A) initiating structure.
• B) intermediation.
• C) consideration.
• D) directive behavior.
• E) transactional leadership.

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Definitions:

House Account

A term used in sales and customer service referring to accounts that are directly managed by the company, often requiring special attention or services.

Commission

A form of payment to an employee or agent, usually a percentage of the sales they have generated or completed deals.

Primary Influences

The main factors or individuals that affect the decisions and behavior of a person or within a specific context such as purchasing decisions.

Ethical Decision-Making

The process of evaluating and choosing among alternatives in a manner consistent with ethical principles.