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Ophelia Sawyer discovered problems in coordinating the work flow going from her department to marketing. To solve the problem, she identified some situations that needed correction and asked employees to submit their suggestions for improvement. After their suggestions were summarized, the employees selected one for implementation. Next, a supervisor was given responsibility and authority to oversee implementation and to keep Ophelia informed. Ophelia's actions exhibit the ____ leadership style.
Priming
A technique in psychology used to train people's memory both in positive and negative ways, affecting later thoughts and actions without their awareness.
Closure
The psychological process of seeking resolution or conclusion to an ambiguous, incomplete, or unresolved issue.
Similarity
The state of being alike or sharing common features, often leading to attraction or cohesion in social relationships.
Self-Serving Bias
A common tendency to attribute one's successes to personal characteristics and failures to external factors.
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