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In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that
Listening
The act of actively and attentively receiving information, sounds, or messages from others, often highlighted as a crucial skill in effective communication.
Role Reversal
A technique used in negotiations or conflict resolution where parties switch roles to understand the other's perspective better.
Communication
The process of conveying information and ideas from one individual or group to another through various modalities.
Negotiation
The process of discussing and arriving at a mutual agreement between parties with differing needs, interests, or views.
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