Which of the Following Is True About the Impact of Social

question 6

Multiple Choice

Which of the following is true about the impact of social computing on customer service?

• A)It's harder for customers to be heard by a company.
• B)Businesses can take their time responding to social media posts.
• C)Customers themselves can be used to reduce problems.
• D)Businesses will only get negative comments on social media posts.

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Definitions:

Present Values

The current worth of a future sum of money or stream of cash flow given a specified rate of return.

Expected Value Analysis

A statistical technique used to calculate the average outcome when the future includes scenarios that may or may not happen.

Sensitivity Analysis

The process of analyzing the impact of varying key assumptions or input variables on the outcome of a decision or model.

Annual Net Cash Flow

The difference between a company's total cash inflows and outflows over one fiscal year, reflecting its ability to generate cash.