Which of the Following Statements Is False

question 5

Multiple Choice

Which of the following statements is false?

• A)Data consolidation and a 360-degree view mean the same thing.
• B)Data about customers in various functional areas were difficult to share.
• C)Collaborative CRM systems enable customers to provide direct feedback to the organization
• D)CRM systems use a data warehouse to make all customer data available to every unit of the business.
• E)Organizations can use blogs for customer input about their products and services.

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Definitions:

Sensitivity Information

Data that reveals how changes in input variables affect the outcome of a model or system, often used in the context of risk analysis.

Cumulative Profit

The total amount of profit or loss generated over a specific period of time, taking into account all revenues and expenses up to that point.

Probability

A statistical measure representing the chance or likelihood that a particular event will happen, expressed as a fraction or percentage.

NPV Value

Net Present Value, a calculation used in finance to determine the value of a series of future cash flows projected to be received or paid, adjusted for the time value of money.