Which of the Follow Statements Concerning Customer Interaction Centers (CIC)is

question 39

Multiple Choice

Which of the follow statements concerning customer interaction centers (CIC) is false?

• A)A call center is an example of a CIC.
• B)A Help Desk is an example of a CIC.
• C)In outboard telesales, the salesperson contacts the customer.
• D)In inboard telesales, the customer calls the CIC.
• E)Live chat provides an advantage over telephone conversations.

---

Definitions:

Creativity

The ability to produce original and valuable ideas or solutions.

Successful Messages

Communications that effectively convey intended information or achieve desired outcomes with the intended audience.

Features

Distinctive attributes or characteristics of a product, service, or article.

Canadian Professionals

Qualified and skilled individuals working in various fields within Canada, recognized for their expertise and contributions.