Electronic CRM Applications Are Considered to Be Which Type of CRM

question 55

Multiple Choice

Electronic CRM applications are considered to be which type of CRM application?

• A)Inbound telesales
• B)Customer-touching
• C)Outbound telesales
• D)Sales
• E)Customer-facing

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Definitions:

Id

In psychoanalytic theory, the part of the personality that is the source of instinctual impulses and demands for immediate satisfaction of primitive needs.

Psychosexual Stages

A theory by Sigmund Freud that describes the development of human personality and behavior in terms of a series of stages during childhood, each characterized by a specific erogenous zone and conflict.

Oral

The first stage of Freud's psychosexual development, where pleasure centers on activities involving the mouth.

Phallic

Relating to or resembling a phallus, often used in the context of Freudian psychoanalysis to describe the stage of child development focused on the genitals.