Which of the Following Is Not a Customer Touch Point

question 1

Multiple Choice

Which of the following is not a customer touch point?

• A) telephone contact
• B) e-mail
• C) Web sites
• D) customer visits to a store
• E) none of the above - all are touch points

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Definitions:

Socially Useful

Socially useful pertains to actions, behaviors, or initiatives that are beneficial to society at large, contributing positively to the well-being and functioning of the community.

Social Interest

A concept introduced by Alfred Adler, referring to an individual's innate potential to cooperate with others for societal betterment.

Innate Potential

Innate potential is the inherent ability or capacity for growth, development, or achievement that is present at birth.

Cooperate

Involves working together towards a common goal or purpose.