CRM Systems Are Designed to Achieve Customer Intimacy

question 21

True/False

CRM systems are designed to achieve customer intimacy.

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Definitions:

Phallic Stage

In Freudian psychology, a developmental phase in early childhood where a child's focus of libido is concentrated in the genital area.

Jealousy

A complex emotion that often involves feelings of insecurity, fear, concern, and anxiety over an anticipated loss of something of great personal value, particularly in reference to a human connection.

Oedipus Complex

A psychoanalytic theory which posits a child's unconscious sexual desire for the opposite-sex parent and jealousy toward the same-sex parent.

Phallic Stage

A stage in Freud's theory of psychosexual development, occurring between ages 3 and 6, where the libido is centered on the genital area.