_____ Systems Support the Front-Office Business Processes Which Directly Interact

question 27

Multiple Choice

_____ systems support the front-office business processes which directly interact with customers.

• A) CRM
• B) Collaborative CRM
• C) Operational CRM
• D) Analytical CRM
• E) Transactional CRM

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Definitions:

Histogram

A graphical representation of the distribution of numerical data, where the data is split into bins or intervals, and the frequency of data within each bin is depicted by the height of a bar.

Bar Chart

A graphical representation of data using bars of different heights or lengths proportional to the values they represent.

Pie Chart

A circular graph divided into slices to illustrate numerical proportions in a dataset, where the arc length of each slice is proportional to the quantity it represents.

Outliers

Observations that are significantly different from, and lie outside the range of, most of the other data points.