Examlex
Which of the following is not a part of the typical IS operational plan?
Major Change
A significant transformation in an organization's strategy, structure, processes, or culture.
Strategy
A plan of action designed to achieve a major or overall aim.
Incentive Program
A structured plan to motivate individuals or groups by offering rewards or benefits for achieving specific goals or performance benchmarks.
Service Quality
A measure of how well the service level delivered matches customer expectations, often evaluated in terms of reliability, responsiveness, assurance, empathy, and tangibles.
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