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Anna Works in the Sales Organization of a Mid-Size Company

question 24

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Anna works in the sales organization of a mid-size company. The company decided to purchase Sales SME that is offered as a SaaS. What would you expect to see in a SLA with the vendors?


Definitions:

Persuasive Communication

The art of using language, imagery, and other modes of expression to influence people's attitudes, beliefs, or actions.

Rational Analysis

The process of using logical and critical thinking to evaluate information and arguments.

Recency Effect

The tendency to remember and give greater importance to the most recently presented information or experiences when recalling a list or sequence.

Actor-Observer Effect

A cognitive bias in which people attribute their own actions to external factors while attributing others’ actions to their personal traits or dispositions.

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