In the Experiment in Which Participants Sat in an Office

question 15

Multiple Choice

In the experiment in which participants sat in an office and then were asked to remember what they saw in the office, participants "remembered" some things, like books, that weren't actually there. This experiment illustrates the effect of __________ on memory.

• A) schemas
• B) scripts
• C) confabulation
• D) bias

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Definitions:

Knowledge Gap

The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.

Perishable

Describes goods that have a limited lifespan and can deteriorate quickly if not consumed or used within a certain period, such as food products.

Delivery Gap

The difference between a company's service quality performance compared to customer service expectations.