Lisa manages customer service representatives in a call center.The center's computer system tracks a number of metrics for each employee including the total number of customer calls they complete,the amount of time the service representative spends talking to customers,and the total time the service representative was clocked in each day.The work standard developed by the call center is to complete 150 calls in an 8 hour shift.Answer the following questions using the information provided in the table.
a.What is the productivity of employee J?
b.What is the efficiency of employee K?
c.What is the percent value-added time for employee M?
Definitions:
NREM
Refers to the stages of sleep that are not accompanied by rapid eye movements, important for physical restoration and memory consolidation.
Delta Waves
These are slow brain waves that are most prominent during deep sleep, indicating a stage of deep rest and regeneration.
Alpha Waves
Brain waves detected by EEG that represent a state of relaxation with eyes closed, typically associated with calm wakefulness.
Sleep Spindles
A burst of oscillatory brain activity visible on an EEG that occurs during stage 2 of NREM sleep, thought to play a role in memory consolidation and synaptic plasticity.
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