The Terms "Data","information","knowledge",and "Wisdom" Have Specific Meanings

question 14

Multiple Choice

The terms "data","information","knowledge",and "wisdom" have specific meanings.With regards to a customer satisfaction application used in the automobile industry,which of the following is an example of data?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

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Definitions:

Distribution Of Income

The way in which the total income of an economy is distributed among its population or the various participants in the economy.

Since 1960

A reference to a specific starting point in time, often used to denote the period for which statistical data or analyses are being considered.

Theories Of Poverty

Various explanations for the causes and persistence of poverty, including economic, social, and political factors.

Liberals And Conservatives

Terms used to describe the political spectrum, with liberals generally favoring progress, reform, and civil liberties, and conservatives typically supporting tradition, stability, and authority.