The Terms "Data","information","knowledge",and "Wisdom" Have Specific Meanings

question 106

Multiple Choice

The terms "data","information","knowledge",and "wisdom" have specific meanings.With regards to a customer satisfaction application used in the automobile industry,which of the following is an example of wisdom?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Innovative policies developed by corporate strategists who analyzed the reasons for the sales drop in order to reverse the recent downward trend.

---

Definitions:

Loans

Sums of money borrowed that are expected to be paid back with interest over a specified period.

100 Percent Reserve

A banking system where banks hold reserves equal to 100% of their deposit liabilities, meaning all deposits can be fully backed by liquid assets, reducing the risk of bank runs.

Fractional Reserve System

A banking system in which only a fraction of bank deposits are backed by actual cash on hand and available for withdrawal.

Quartz

A hard, crystalline mineral composed of silicon dioxide, widely used in jewelry and as an industrial abrasive.