The Terms "Data","information","knowledge",and "Wisdom" Have Specific Meanings

question 106

Multiple Choice

The terms "data","information","knowledge",and "wisdom" have specific meanings.With regards to a customer satisfaction application used in the automobile industry,which of the following is an example of wisdom?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Innovative policies developed by corporate strategists who analyzed the reasons for the sales drop in order to reverse the recent downward trend.

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Definitions:

Body-bound Bolts

Fasteners specifically designed for securing automotive body components tightly to the frame or chassis, often with specific torque specifications.

SAE Grade 5

A specification for medium-strength carbon steel bolts and screws as defined by the Society of Automotive Engineers, with specific requirements for tensile strength.

Huck Fasteners

High-strength, permanent mechanical fasteners that provide vibration resistance and are commonly used in automotive and aerospace applications.

Axle Alignment

The process of adjusting the angles of the wheels so they are set to the car manufacturer's specifications, ensuring the vehicle drives straight and reduces tire wear.