________ Is a Social Mention Metric That Measures the Likelihood

question 2

Short Answer

________ is a social mention metric that measures the likelihood that a particular topic is being discussed on social media platforms

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Definitions:

Perfect Delivery Index

A performance metric that measures the rate at which delivered items meet the criteria of being on time, complete, and undamaged.

Billing Accuracy

Refers to the degree to which bills accurately reflect the services or goods provided, without errors or discrepancies.

Service Quality Monitoring

The ongoing process of evaluating and assessing the quality of services provided to ensure they meet or exceed customer expectations.