THE NEXT QUESTIONS ARE BASED ON THE FOLLOWING

question 161

Multiple Choice

THE NEXT QUESTIONS ARE BASED ON THE FOLLOWING:
Suppose you know that the number of complaints coming into a phone center averages 4.2 every ten minutes.Assume that the number of calls follows the Poisson distribution.
-What is the probability that there are three or fewer calls during the next ten minutes?

• A)0.211
• B)0.372
• C)0.396
• D)0.425

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Definitions:

Just Cause Discipline

A principle that requires employers to have a fair and valid reason for any disciplinary action, including termination, against employees.

Rights Disputes

Situations where there is a conflict or disagreement over legal entitlements or guaranteed protections, often within the context of employment or civil rights.

Outsourcing

The practice of having certain job functions performed outside of a company, typically by another company or individuals, to save costs or access specialized skills not available internally.

Successorship Clause

A provision in a labor contract ensuring that a new owner of a company recognizes and negotiates with the existing union representing the workers.