When an Unhappy Consumer Appeals to the Retailer for a Refund

question 20

Multiple Choice

When an unhappy consumer appeals to the retailer for a refund, this is termed:

• A) voice response.
• B) preference response.
• C) private response.
• D) second-party response.

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Definitions:

Ultra Vires

Acts or transactions conducted by a corporation that fall outside the scope of powers and purposes defined by its charter or laws; such acts may be invalid or unauthorized.

Clayton Act

The Clayton Act is a U.S. antitrust law, enacted in 1914, aimed at promoting competition and preventing monopolies by addressing specific practices not covered by the Sherman Act.

Interlocking Directorates

In antitrust law, a situation that occurs when individuals serve as directors for two corporations that are competitors.

Golden Parachute

A substantial financial package granted to a corporate executive upon termination, often after a takeover or merger.