A Framework for Leading Positive Change Was Established Several Months

question 87

Essay

A framework for leading positive change was established several months ago in a pizza restaurant. The metrics they used were (1) The elapsed time to make the pizza, and (2) Customer satisfaction with the time elapsed to make the pizza. These measures were taken six different times during each week. The average elapsed time and the average customer satisfaction rating was posted in the employee office each week. The monthly goal was to increase the customer satisfaction rating by 2%. The yearly goal was to increase the customer satisfaction rating by 10%. How effective are these measures for supporting positive change?

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Definitions:

Failure to Conserve

A difficulty or inability to recognize that certain properties of objects or substances remain unchanged despite changes in their form or arrangement, typically seen in children before they reach the concrete operational stage of cognitive development.

Mental Operation

Cognitive processes that allow an individual to reason, perform abstract thinking, and solve problems.

Identity

The qualities, beliefs, personality, looks, and/or expressions that make a person or group.

Tower of Hanoi

A mathematical game or puzzle consisting of three pegs and a number of disks of different sizes which can slide onto any peg, with the objective being to move the entire stack to another peg, following certain rules.