What Are the Guidelines That Provide the Basis for Quality

question 28

Multiple Choice

What are the guidelines that provide the basis for quality certification called?

• A) WTO standards
• B) ISO 1000
• C) ISO 9000
• D) TQM standards

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Definitions:

Hygiene Factors

Factors related to the work environment that can lead to job dissatisfaction if absent, such as salary, company policies, working conditions, and job security.

Job Satisfaction

The degree to which an individual feels positive or negative about a job.

Herzberg

Refers to Frederick Herzberg, a psychologist who is best known for introducing the two-factor theory of motivation, distinguishing between hygiene factors and motivators.

McClelland's View

refers to David McClelland's theory that human motivation is primarily driven by three needs: achievement, power, and affiliation.