Which of the Following Is True of Customer Satisfaction Measurement

question 50

Multiple Choice

Which of the following is true of customer satisfaction measurement?

• A) Customer satisfaction measurement programs and questionnaires are designed by customers.
• B) Research related to customer satisfaction measurement was performed on a continual basis.
• C) Customer satisfaction measurement included evaluation of company's satisfaction performance and excluded competitors' satisfaction performance.
• D) Results of all research related to customer satisfaction measurement were made available to customers, but not necessarily to employees.

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Definitions:

Self-Discipline

The ability to teach or guide yourself to set up and carry out your goals and plans.

Self-Deprecation

A form of humor or modesty where an individual belittles or undervalues oneself, often to be relatable or avoid arrogance.

Procrastination

Procrastination is the act of delaying or postponing tasks or decisions, often leading to stress, anxiety, or negative outcomes.

Legal Issues

Matters involving interpretations of laws and legal principles, potentially leading to legal actions or disputes.